Shipping and Handling Policy

1. Processing Times

Once full payment is received, items are prepared and shipped as quickly as possible. Timelines may vary depending on the nature of the item (standard, high value, fragile, or requiring custom crating).

Processing times may be extended during peak periods or public holidays. You will be notified if your shipment requires additional processing time.

2. Packaging Standards

All items are packaged with appropriate materials to ensure safe delivery:

• Framed works: corner protectors, acid-free paper, custom wooden crates for high-value pieces
• Watches and jewellery: original cases or suitable protectors, secure and insured packaging
• Fragile items: multiple layers of bubble wrap, bracing, and shock-absorbing materials

For high-value items, the packaging is photographed to document the item's condition before shipment.

3. Insurance

All shipments are insured for their purchase value (hammer price + buyer's premium).

Important: you must inspect packages immediately upon receipt and report any damage to both the carrier and MDP Auction within 48 hours. Failure to do so may void the insurance coverage.

4. International Shipping

We ship worldwide via reputable carriers.

4.1 Delivery Times

Delivery times vary depending on the destination and the chosen shipping method. An estimated delivery time will be provided to you before shipment.

4.2 Customs and Import Duties

International buyers are responsible for:

• All customs duties, import taxes, and clearance fees
• Providing accurate customs declarations
• Responding promptly to requests from customs authorities
• Any additional fees imposed by local authorities

We declare items at their full purchase value (including buyer's premium), in accordance with current regulations. We cannot declare an item as a "gift" or undervalue it.

4.3 Restricted Countries

Due to customs restrictions or carrier limitations, we may not be able to ship certain items to all countries. Please contact us before bidding if you have any questions regarding shipping to your location.

5. Shipment Tracking

All shipments are tracked:

• The tracking number is sent by email within 24 hours of shipment
• Real-time tracking available on the carrier's website
• SMS/email notifications for delivery updates (if supported by the carrier)
• Signature required for high-value shipments

6. Shipping Costs

Shipping costs are calculated based on:

• The dimensions and weight of the package
• The destination country and chosen delivery time
• The insured value
• Special handling requirements (fragile, oversized, etc.)

A shipping cost estimate is provided before order confirmation. For more details, please contact MDP Auction or consult our Buyer's Fee Policy.

7. On-Site Collection

Buyers may arrange to collect their items on-site, by appointment, from MDP Auction in Villars-sur-Ollon, Switzerland.

• Available by appointment only
• A valid official ID will be required

Contact our support team to schedule a collection.

8. Damaged or Lost Shipments

If your shipment arrives damaged or is lost in transit:

1. Do not discard the packaging materials
2. Immediately photograph any damage
3. Contact us within 48 hours at mdpauction@gmail.com
4. File a claim with the carrier (we will assist you)
5. We will proceed with a replacement or refund for the item once the claim is processed

9. Third-Party Shipping

Buyers may arrange their own shipping via a third-party provider at their own risk. MDP Auction is not responsible for items once they are handed over to a third-party carrier. Any arrangements with a third party must be agreed upon before payment processing.

10. Contact

For any questions regarding shipping, tracking, or to report a delivery issue, please contact:
MDP Auction
Email: mdpauction@gmail.com
Phone: +41 76 325 19 19
Visit our Support Centre.